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ACME ROOFING COMPANY
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Customer Satisfaction
In today's consumer conscious society, customer satisfaction is one of the main attributes of any successful company. Acme Roofing has an outstanding reputation for customer satisfaction. The company provides a long list of references and customer testimonials to all potentially new customers. You are encouraged to contact and verify these references.
Bay Area Consumer Check Book has reviewed and rated the performance of Acme Roofing Company five times over a
twenty-year period. Each review rated Acme Roofing with the organization's highest rating for customer satisfaction.(1)
¹ Selecting the right roofing contractor is probably the most important task you face when reroofing your home. Knowing you have selected a roofing company with an outstanding record for customer satisfaction will go a long way in reducing the stress and anxiety of that choice.
Quality Assurance
Acme Roofing has been independently rated for quality of workmanship and has received high marks for its
consistent dedication to producing high quality roof work.
Acme Roofing chooses to use only the highest quality roofing materials for all of your roofing needs.
Acme Roofing strictly adheres to industry standard roofing specifications.
What this means to you, the customer, is peace of mind and a sense of pride in knowing that you have the best roof in town.
Outstanding Customer Assistance
The office staff is there to assist you when you call. It is the goal of every employee to help you solve your
roofing problem. The company knows it is good service and attention to details that will make you feel comfortable
and confident in your dealings with Acme Roofing.
This means you will be able to talk to someone who understands your roof needs. Our customers appreciate not having
to leave messages on voice mail or answering machines.
Acme Roofing's estimators are honest and knowledgeable.
You will receive an accurate assessment of your roofing needs. You will not be told a new roof is your only remedy when
less expensive repairs can solve your problem. When appropriate, a number of options for solving your roofing needs
will be provided. Also, our estimators are excellent roof detectives. They excel at determining the source and cause
of difficult roof leaks.
Acme Roofing provides written estimates that are detailed, specific and easy to understand.
This means you will actually understand what work will be done and how much it will cost before you decide to proceed.
If you have trouble understanding the written estimate, the estimator will be happy to drop by and explain the
estimate and proposed roof work.
Supervision of work in progress
Acme Roofing's superintendent and crew foremen help our customers get through the roofing process with little
inconvenience to them.
You the customer will be kept informed regarding scheduling of your roof project. You will not be left in the dark wondering when your job will be started and completed.
You will be pleased to know that the superintendent is closely supervising the construction of your roof work,
making sure the crews are supplied with proper materials and equipment to complete the job to
the specifications.
Problems that may arise during the reroofing process are addressed and not covered up. You
will be given an accurate assessment and any additional costs to correct the problems before proceeding with the repairs.
Acme Roofing follows up all roof jobs with a phone call to the customer to make sure the customer is satisfied
with the completed roof job. If you have any questions or concerns regarding the completed roof work, you will feel comfortable in discussing them with your estimator during the follow-up phone call.
Highly Skilled Journeymen
Acme Roofing employs only technically skilled tradesmen. Each new employee is required to complete an extensive
training program that consists of over 4,000 hours of training.
The service life of any roof system is dependent upon the knowledge and skill of the tradesmen installing it. Because our
journeymen are so well trained, you can be assured of getting one of the highest quality roof sytems in the industry.
Your new Acme roof willl provide you with an exceptionally long service life.
Conscientious Job Site Management
Acme Roofing prides itself on its meticulous attention to the details of protecting the homeowner's property before and during the construction work.
Your most prized possession is undoubtedly your home and you will be quite pleased to see how well it is protected
from any damage that could occur during the roof work. Acme Roofing is one of the few roofing companies that will go
to the added expense of tarping and erecting scaffolding, as necessary, to protect your home and garden areas.
Acme Roofing does not consider the roof job complete until the job site has been swept clean and is free of all
roofing debris.
You will be very pleased to see how clean and neat your property will be after the roof work is completed and all of the
equipment and crews have departed.
Future Follow Up Roof Inspection And Maintenance Program.
Acme Roofing provides scheduled roof inspections of your Acme roof and recommendations for any needed roof maintenance.
One reason your new Acme roof will outlast any other roof in the industry is because of the extensive follow up roof
inspections and maintenance program that you will be eligible for as an Acme customer. Acme Roofing is one of the very few
roofing companies that provides this follow up inspection and maintenance program.
(1) Bay Area Consumer Check Book, Volume 3, No. 1, 1985, Volume 5, No. 4, 1992 and Volume 7, No. 2, 1996.
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